Latest Update: Monday 14th September 2020
COVID-19 GOVERNMENT ANNOUNCEMENT
Latest Update: Tuesday 14th July 2020
We Are Reopening!
Friday 31st July 2020 for Cinema only
We would just like you to know that we will be reopening up on Friday 31st July 2020 but for Cinema only. Due to the ongoing Coronavirus Pandemic, your safety is our first priority and we have put the relevant safety measures in place.
SOCIAL DISTANCING: Social Distancing measures will be implemented across all areas in the Forum
HAND WASHING: All our toilets will be stocked up with anti-bacterial soap and stringent hand washing guidelines are in place.
HAND SANITISERS: Hand sanitiser stations are positioned within the Forum for customers and employees to use.
ADDITIONAL CLEANING: We have implemented a Covid-19 Cleaning Schedule, paying extra attention to ‘high-touch’ surfaces that are contacted frequently on a daily basis.
TRAINING & PPE: Covid-19 training will be given to all staff and volunteers and will be provided with PPE where the risk assessment has deemed it necessary and in line with Government requirements.
All members of the public are asked to supply their own suitable PPE as government guidelines instruct at the time.
STAGGERED FILM TIMES: Film times will be staggered to reduce customers crossing paths with other customers going in or out and to prevent a build-up of crowds in the Foyer. At the end of a performance customers will be advised by the House Manager on the exit procedures to maintain social distancing.
TICKETS: Tickets can only be purchased online or by telephoning the Box Office from Monday 27th July 2020 between the hours of - 09.30hrs - 12.30hrs
Tel: 01609 776230.
We will send through the details of the films we will be showing via our Website, Social Media and Mailchimp.
We look forward to welcoming you back and in the meantime please keep safe.
Latest Update. Wednesday 27th May 2020
The Forum remains closed at the moment.
The initial task of dealing with the tickets for shows that needed to be cancelled or rearranged for the period up to August has been completed, but it is likely that other changes may need to be made as matters continue to unfold. Please bear with us and we will contact ticketholders as soon as we can with new details of changed dates and ticketing options.
Our staff team is on furlough at present.
We are still not clear on when we will be able to reopen in whole or in part, but the Government position at present is that venues such as ours may reopen from July 4th at the earliest, although the Government are keeping that under review. We will take decisions for the Forum based on that advice, but also our own assessment of the safety and practicality of reopening for both our staff, volunteers, audiences, other customers and building users.
In the meantime, if you need to contact us please do so by email at firstname.lastname@example.org, or by post to the Forum, and we will get back to you as soon as we can.
Keep safe and we look forward to welcoming you back in the future.
Latest Update. Wednesday 8th April 2020
NEW ANNOUNCEMENT REGARDING THE FORUM
As you are already aware, we are closed due to the Coronavirus Pandemic and the staff are currently working hard from home to sort out ticket exchanges and credit notes for the postponed events.
We will continue to monitor the COVID-19 Pandemic and the effect it will have on our upcoming schedule of events and we continue to liaise with promoters and organisers. If other future events get postponed, we will be in touch with all our ticket holders via Email and Mailchimp.
This is an anxious time for everyone, so we thank you for your support as always and your patience and to please bear with us.
In the meantime, please keep safe, stay at home, stay positive and we hope to see you all in the very near future.
Latest Update. Tuesday 24th March 2020
NEW ANNOUNCEMENT REGARDING THE FORUM
With the new announcement from the Prime Minister made last night regarding strict new curbs on life in UK to tackle the spread of the Coronavirus. The decision has been made that no staff will be at the Forum from the end of today and will be working from home instead, this means the Box Office is temporarily closed.
We will continue to monitor the emails, the email address is: email@example.com and reply to you as soon as possible.
As you can appreciate we will be restricted to do certain tasks whilst working from home but we will strive to keep you updated via our Website, Social Media, Mailchimp, etc. and announce new dates for certain events as soon as they are confirmed.
Thanks again for your support and patience, our customers are precious to us, so please keep yourself, your families and friends safe and keep an eye on the people in the community. Take care, stay positive and keep smiling and hopefully we will get through this and see you all again in the near future.
Latest Update. Wednesday 18th March
We have taken the decision to close the Forum for all uses until further notice, including meetings and groups, with effect from Wednesday 18th March.
We have taken account of current Government guidance and in the interests of the health and wellbeing of all our users, staff and volunteers.
We are still finalising details of the times at which our phone (01609 776230) will be manned as we go forward. Until these details are published, please leave a message for us if you do not get through, or email us on firstname.lastname@example.org with your query and we will get back to you just as soon as we can.
We are working with our promoters to look at re-arranged dates wherever possible for our public performances and shows. If you have bought tickets for a show that has been cancelled, please bear with us. We will be getting in touch on a show by show basis to make arrangements as set out in our first bulletin below.
Forum Northallerton – Coronavirus Update. Tuesday 17th March 2.30pm
In response to the Prime Minister’s statement yesterday evening, advising the UK public to avoid unnecessary social contact, including in theatres, we regret to inform you that all our public entertainment events at the Forum will be temporarily suspended with immediate effect. In taking this decision we have looked at what other venues are doing nationwide, and the clear emerging pattern is to implement closure for both theatres and cinemas, with more decisions emerging by the hour.
We understand that this decision will come as a disappointment, but ultimately we all want the same thing: the health and safety of our communities, and we believe this is the correct decision to make.
Given the current ambiguity and lack of clarity as to how long we may need to continue with this, we hope to provide you with an update in the next few days regarding the exchange of tickets. We are already in discussion with many of the acts who were due to perform in the coming weeks and looking at the possibility of re-arranged dates. In respect of upcoming films we will be considering which we might hold over for future showings.
We will contact customers, by email wherever possible, on a show by show basis to alert you to whether the show is cancelled or postponed to a new date. This will take some time, and we ask that you please be patient during this unsettling period.
Please wait to be notified about your event before you call the box office, otherwise our line will be swamped.
For all cancelled shows we will offer a full refund, but would appreciate it if those who will use the Forum for future events might consider taking a credit note instead.
For shows that we are able to reschedule in the future we will provide you as soon as possible with a new date for the show. Once that has been set we will give you the opportunity to obtain a refund or credit note if you can’t attend on the new date.
As a multi-use venue, our building is also used by a range of community groups and other bookers. We are in discussion with the leaders of these groups to decide, on a case by case basis, whether these might continue, at least at the present time, although we will continue to take full account of emerging Government guidance.
For now, we would like to thank you for your understanding and patience, and to recognise the incredible efforts and support of promoters, community groups and customers over this difficult period.
Can we thank all our customers for their support over the last few years. In the meantime we hope all of you and your families keep well, and we look forward to seeing you all in the future when things return to normal.