Latest Update. Tuesday 24th March 2020
NEW ANNOUNCEMENT REGARDING THE FORUM
With the new announcement from the Prime Minister made last night regarding strict new curbs on life in UK to tackle the spread of the Coronavirus. The decision has been made that no staff will be at the Forum from the end of today and will be working from home instead, this means the Box Office is temporarily closed.
We will continue to monitor the emails, the email address is: email@example.com and reply to you as soon as possible.
As you can appreciate we will be restricted to do certain tasks whilst working from home but we will strive to keep you updated via our Website, Social Media, Mailchimp, etc. and announce new dates for certain events as soon as they are confirmed.
Thanks again for your support and patience, our customers are precious to us, so please keep yourself, your families and friends safe and keep an eye on the people in the community. Take care, stay positive and keep smiling and hopefully we will get through this and see you all again in the near future.
Latest Update. Wednesday 18th March
We have taken the decision to close the Forum for all uses until further notice, including meetings and groups, with effect from Wednesday 18th March.
We have taken account of current Government guidance and in the interests of the health and wellbeing of all our users, staff and volunteers.
We are still finalising details of the times at which our phone (01609 776230) will be manned as we go forward. Until these details are published, please leave a message for us if you do not get through, or email us on firstname.lastname@example.org with your query and we will get back to you just as soon as we can.
We are working with our promoters to look at re-arranged dates wherever possible for our public performances and shows. If you have bought tickets for a show that has been cancelled, please bear with us. We will be getting in touch on a show by show basis to make arrangements as set out in our first bulletin below.
Forum Northallerton – Coronavirus Update. Tuesday 17th March 2.30pm
In response to the Prime Minister’s statement yesterday evening, advising the UK public to avoid unnecessary social contact, including in theatres, we regret to inform you that all our public entertainment events at the Forum will be temporarily suspended with immediate effect. In taking this decision we have looked at what other venues are doing nationwide, and the clear emerging pattern is to implement closure for both theatres and cinemas, with more decisions emerging by the hour.
We understand that this decision will come as a disappointment, but ultimately we all want the same thing: the health and safety of our communities, and we believe this is the correct decision to make.
Given the current ambiguity and lack of clarity as to how long we may need to continue with this, we hope to provide you with an update in the next few days regarding the exchange of tickets. We are already in discussion with many of the acts who were due to perform in the coming weeks and looking at the possibility of re-arranged dates. In respect of upcoming films we will be considering which we might hold over for future showings.
We will contact customers, by email wherever possible, on a show by show basis to alert you to whether the show is cancelled or postponed to a new date. This will take some time, and we ask that you please be patient during this unsettling period.
Please wait to be notified about your event before you call the box office, otherwise our line will be swamped.
For all cancelled shows we will offer a full refund, but would appreciate it if those who will use the Forum for future events might consider taking a credit note instead.
For shows that we are able to reschedule in the future we will provide you as soon as possible with a new date for the show. Once that has been set we will give you the opportunity to obtain a refund or credit note if you can’t attend on the new date.
As a multi-use venue, our building is also used by a range of community groups and other bookers. We are in discussion with the leaders of these groups to decide, on a case by case basis, whether these might continue, at least at the present time, although we will continue to take full account of emerging Government guidance.
For now, we would like to thank you for your understanding and patience, and to recognise the incredible efforts and support of promoters, community groups and customers over this difficult period.
Can we thank all our customers for their support over the last few years. In the meantime we hope all of you and your families keep well, and we look forward to seeing you all in the future when things return to normal.