Latest Update: Monday 5th April 2021
Recording Customer Details: How We Use Your Information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing. By maintaining records of staff, customers, and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor of The Forum you will be asked to scan The Forum QR Code with your NHS Covid-19 App to check in which are displayed at the entrance and around the building to provide some basic information and contact details. If you don’t have the means to scan the code, you will be asked for the following information
The following information will be collected: the names of all customers or visitors / a contact phone number for each customer or visitor / date of visit and arrival time and departure time
The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time. The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information. NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them. For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period). We may require you to pre-book appointments for visits or to complete a form on arrival.
Under Government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to. Your information will always be stored and used in compliance with the relevant data protection legislation. The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus. By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances. You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute). If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
Latest Update: Tuesday 5th January 2021
IMPORTANT LOCKDOWN ANNOUNCEMENT REGARDING THE FORUM
Latest Update: Thursday 4th November 2020
IMPORTANT LOCKDOWN ANNOUNCEMENT REGARDING THE FORUM
Due to the Government’s announcement on Saturday 31st October 2020, the decision has been made that the Forum will be closed to the public from Thursday 5th November 2020 and hopefully will reopen on Wednesday 2nd December 2020.
We will continue to update our website and our social media channels if any changes arise and if any events have had to be rescheduled.
If you have any queries, please feel free to contact us via email and we will promise to answer your queries as soon as possible: firstname.lastname@example.org
Regarding the Box Office this will be closed from Thursday 5th November 2020 until Monday 7th December 2020.
If you would like to purchase tickets for any of our events, this will now have to be done online: http://forumnorthallerton.org.uk/whats-on.php
As always, we thank you for your patience and your continuing support and in the meantime, please keep safe, stay at home, stay positive.
Latest Update: Monday 14th September 2020
COVID-19 GOVERNMENT ANNOUNCEMENT
Latest Update: Tuesday 14th July 2020
We Are Reopening!
Friday 31st July 2020 for Cinema only
We would just like you to know that we will be reopening up on Friday 31st July 2020 but for Cinema only. Due to the ongoing Coronavirus Pandemic, your safety is our first priority and we have put the relevant safety measures in place.
SOCIAL DISTANCING: Social Distancing measures will be implemented across all areas in the Forum
HAND WASHING: All our toilets will be stocked up with anti-bacterial soap and stringent hand washing guidelines are in place.
HAND SANITISERS: Hand sanitiser stations are positioned within the Forum for customers and employees to use.
ADDITIONAL CLEANING: We have implemented a Covid-19 Cleaning Schedule, paying extra attention to ‘high-touch’ surfaces that are contacted frequently on a daily basis.
TRAINING & PPE: Covid-19 training will be given to all staff and volunteers and will be provided with PPE where the risk assessment has deemed it necessary and in line with Government requirements.
All members of the public are asked to supply their own suitable PPE as government guidelines instruct at the time.
STAGGERED FILM TIMES: Film times will be staggered to reduce customers crossing paths with other customers going in or out and to prevent a build-up of crowds in the Foyer. At the end of a performance customers will be advised by the House Manager on the exit procedures to maintain social distancing.
TICKETS: Tickets can only be purchased online or by telephoning the Box Office from Monday 27th July 2020 between the hours of - 09.30hrs - 12.30hrs
Tel: 01609 776230.
We will send through the details of the films we will be showing via our Website, Social Media and Mailchimp.
We look forward to welcoming you back and in the meantime please keep safe.
Latest Update. Wednesday 27th May 2020
The Forum remains closed at the moment.
The initial task of dealing with the tickets for shows that needed to be cancelled or rearranged for the period up to August has been completed, but it is likely that other changes may need to be made as matters continue to unfold. Please bear with us and we will contact ticketholders as soon as we can with new details of changed dates and ticketing options.
Our staff team is on furlough at present.
We are still not clear on when we will be able to reopen in whole or in part, but the Government position at present is that venues such as ours may reopen from July 4th at the earliest, although the Government are keeping that under review. We will take decisions for the Forum based on that advice, but also our own assessment of the safety and practicality of reopening for both our staff, volunteers, audiences, other customers and building users.
In the meantime, if you need to contact us please do so by email at email@example.com, or by post to the Forum, and we will get back to you as soon as we can.
Keep safe and we look forward to welcoming you back in the future.
Latest Update. Wednesday 8th April 2020
NEW ANNOUNCEMENT REGARDING THE FORUM
As you are already aware, we are closed due to the Coronavirus Pandemic and the staff are currently working hard from home to sort out ticket exchanges and credit notes for the postponed events.
We will continue to monitor the COVID-19 Pandemic and the effect it will have on our upcoming schedule of events and we continue to liaise with promoters and organisers. If other future events get postponed, we will be in touch with all our ticket holders via Email and Mailchimp.
This is an anxious time for everyone, so we thank you for your support as always and your patience and to please bear with us.
In the meantime, please keep safe, stay at home, stay positive and we hope to see you all in the very near future.
Latest Update. Tuesday 24th March 2020
NEW ANNOUNCEMENT REGARDING THE FORUM
With the new announcement from the Prime Minister made last night regarding strict new curbs on life in UK to tackle the spread of the Coronavirus. The decision has been made that no staff will be at the Forum from the end of today and will be working from home instead, this means the Box Office is temporarily closed.
We will continue to monitor the emails, the email address is: firstname.lastname@example.org and reply to you as soon as possible.
As you can appreciate we will be restricted to do certain tasks whilst working from home but we will strive to keep you updated via our Website, Social Media, Mailchimp, etc. and announce new dates for certain events as soon as they are confirmed.
Thanks again for your support and patience, our customers are precious to us, so please keep yourself, your families and friends safe and keep an eye on the people in the community. Take care, stay positive and keep smiling and hopefully we will get through this and see you all again in the near future.
Latest Update. Wednesday 18th March
We have taken the decision to close the Forum for all uses until further notice, including meetings and groups, with effect from Wednesday 18th March.
We have taken account of current Government guidance and in the interests of the health and wellbeing of all our users, staff and volunteers.
We are still finalising details of the times at which our phone (01609 776230) will be manned as we go forward. Until these details are published, please leave a message for us if you do not get through, or email us on email@example.com with your query and we will get back to you just as soon as we can.
We are working with our promoters to look at re-arranged dates wherever possible for our public performances and shows. If you have bought tickets for a show that has been cancelled, please bear with us. We will be getting in touch on a show by show basis to make arrangements as set out in our first bulletin below.
Forum Northallerton – Coronavirus Update. Tuesday 17th March 2.30pm
In response to the Prime Minister’s statement yesterday evening, advising the UK public to avoid unnecessary social contact, including in theatres, we regret to inform you that all our public entertainment events at the Forum will be temporarily suspended with immediate effect. In taking this decision we have looked at what other venues are doing nationwide, and the clear emerging pattern is to implement closure for both theatres and cinemas, with more decisions emerging by the hour.
We understand that this decision will come as a disappointment, but ultimately we all want the same thing: the health and safety of our communities, and we believe this is the correct decision to make.
Given the current ambiguity and lack of clarity as to how long we may need to continue with this, we hope to provide you with an update in the next few days regarding the exchange of tickets. We are already in discussion with many of the acts who were due to perform in the coming weeks and looking at the possibility of re-arranged dates. In respect of upcoming films we will be considering which we might hold over for future showings.
We will contact customers, by email wherever possible, on a show by show basis to alert you to whether the show is cancelled or postponed to a new date. This will take some time, and we ask that you please be patient during this unsettling period.
Please wait to be notified about your event before you call the box office, otherwise our line will be swamped.
For all cancelled shows we will offer a full refund, but would appreciate it if those who will use the Forum for future events might consider taking a credit note instead.
For shows that we are able to reschedule in the future we will provide you as soon as possible with a new date for the show. Once that has been set we will give you the opportunity to obtain a refund or credit note if you can’t attend on the new date.
As a multi-use venue, our building is also used by a range of community groups and other bookers. We are in discussion with the leaders of these groups to decide, on a case by case basis, whether these might continue, at least at the present time, although we will continue to take full account of emerging Government guidance.
For now, we would like to thank you for your understanding and patience, and to recognise the incredible efforts and support of promoters, community groups and customers over this difficult period.
Can we thank all our customers for their support over the last few years. In the meantime we hope all of you and your families keep well, and we look forward to seeing you all in the future when things return to normal.