Salary £18,250 based on a 35 hour week.
The Forum is a successful charity run community venue providing a wide range of activities. It is Northallerton’s main performance venue, offering cinema, theatre, music and comedy to name but a few. It also provides the base for many community groups from the town and surrounding area. Looking at our website www.forumnorthallerton.org.uk will give you a taste of what we do.
Reporting to the Forum Manager, this post will have a key role in the marketing of Forum services and co-ordination of our room hirer services to both regular and one-off hirers. You will be a key part in providing front of house cover and will be expected to provide house management cover for events, which will involve evening and weekend work. The successful applicant will be part of a small team of paid staff that is supplemented by volunteers assisting in the box office and administrative support, and at events and the cinema.
We are seeking someone with experience of marketing and administration. You will work closely with the Manager and will be responsible for the smooth running of the Forum in their absence.
If you have any questions, please contact Anita Lee, Forum Manager, at the Forum, on 01609 776230 or by email at firstname.lastname@example.org
Closing Date: 4pm on Friday 5 October 2018.
Hours: 35 hours a week. The weekly hours will be planned on a roster to suit the different requirements of events and hires. The post-holder will be part of the team providing House Management cover which will involve evening or weekend work
Holiday: Your holiday entitlement including bank holidays will be 30 days per calendar year.
Rate of Pay: £18,250 per annum based on a 35 hour week -
Reports to: The Forum Manager
Responsible for: In the absence of the Manager, you will be responsible for the day to day management of the staff team and volunteers.
The post holder will deputise for the Manager in their absence, and more generally assist the Manager in the coordination of operations to ensure delivery of the Forum values and strategy. You will be responsible for the day-to-day marketing and promotions for the Forum. You will also assist in co-ordinating the provision of facilities hire services to a range of both regular and one-off users for cultural, leisure and business purposes. You will also provide high quality event and house management. When formally in charge of the building as house manager you will ensure that customers, users of the building and members of the public have a superb experience of the Forum, and that all procedures including those for health and safety and finance are followed at all times.
To assist in managing the day to day running of the Forum;
To assist with ensuring that the highest possible standards of customer service are maintained at all times;
To act as a point of contact for visiting companies in the absence of the Manager;
To carry out any other duties which may be reasonably required by the Manager;
To make a positive contribution to the work of the Forum as a whole.
In conjunction with the Manager develop an annual marketing communications plan for all aspects of the Forum’s services;
To develop and implement a marketing strategy that will promote the venue and its facilities to businesses, community organisations, trainers and activity clubs leaders;
To produce marketing materials to promote the facilities;
To ensure that the forum branding is maintained consistently across the building and on all printed and electronic media;
To prepare and issue press releases as required;
To manage all in house displays including poster sites, leaflet dispensers and electronic screen;
To maintain all Forum social media;
To work with our designer and printers to produce all brochures, leaflets advertisements, banners, and other marketing materials;
To oversee the production of regular email newsletters;
To manage the Forum website to ensure information is up-to-date and relevant;
Organise distribution of marketing materials;
Other marketing work as required and in conjunction with the Manager.
House Management (Please note this will require some evening and weekend working as part of the rostering arrangements)
Responsible for the building and facilities, including safety, heating, cleanliness and customer service;
Ensuring that events at the Forum run smoothly at all times, co-ordinating staff and volunteers, responding to and resolving problems as they arise, and helping make the Forum an excellent venue for audience members and people wanting to run events;
Co-ordinating and supervising any volunteers and staff who may be present;
Opening up and preparing the building for use and locking up and securing the building;
Providing all users of the Forum with a professional and friendly welcome, and excellent customer service;
Carrying out necessary administrative tasks, including financial procedures, during the shift; regular reporting of events, including any major incidents or issues to the Manager for attention and prevention in the future.
Assist the Forum Manager with enquiries for room hire for both occasional and regular group activities;
Issue booking forms and ensure bookings files are up-to-date;
Ensure all documentation, e.g. insurance certificates, is received from hirers as per our terms and conditions;
Assist the Manager and liaise with regular hirers with regard to any requirements for room setting and equipment as appropriate;
Collect and analyse feedback from regular and one off hirers including an annual facilities survey;
Implement improvements to our facilities hire in conjunction with the Manager.
Provide marketing support to hirers in relation to the promotion of their events or activities, e.g. provision of display space for posters and banners;
Assist the Forum Manager with completion of event schedules for all major events including productions, pantomimes, conferences, wedding receptions and corporate events e.g. award ceremonies;
Liaise with Manager and Duty Manager regarding any event requirements e.g. bar staff and stewards;
Assist the facilities team with room settings and provisions e.g. projectors, Flipcharts and sound.
The post is part of a small team of paid Forum staff, supplemented by volunteers on particular duties, and the jobholder needs to work flexibly and develop a sense of team working and community involvement.
Assistant Manager: Person Specification
Strong marketing and promotion skills and experience ideally within an entertainment context;
Experience of working as part of a team, including managing and leading people;
Ability to work alone and be self-motivated;
Experience of events management;
Organised and methodical with ability to multi-task across several work areas;
Flexible and adaptable to changing demands and new challenges;
Excellent customer service and experience of working with the public;
Strong verbal and written communication;
Ability to work collaboratively in a small team;
Good time management and self-starter;
Numeracy, literacy and IT competence commensurate with the demands of the post;
Ability to solve problems and emergencies as they arise;
Ability to work unsociable hours in line with the demands of the post and the organisation;
Enthusiasm to make a difference to this community-led facility.
Experience of working at an arts venue or similar;
Experience of House Management of a building used by members of the public.