Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern unity theatre’s relationship with you in relation to this website.

Ticket Sales:

 Tickets cannot be refunded after purchase.

Up to 24hrs before a performance commences tickets may, at The Forum Northallerton discretion, be exchanged for another performance of the same production upon return of tickets for which a fee of £1 per ticket will be charged. 

The Forum Northallerton reserves the right NOT to accept tickets for re-sale. However, when we do accept tickets for resale, this will only be once all other available tickets are sold and will be subject to a fee.
Tickets accepted for re-sale will only be refunded once the tickets have been re-sold, we will only refund the value of the tickets re-sold.

Website bookings are the responsibility of the customer. Any corrections to a website booking error in seat selection or quantity will be at the discretion of The Forum general manager.

Booking fees are non-refundable.

Cancellation, Change or Postponement of an Event

Decisions to change or cancel events are the responsibility of the Promoter. The Forum (Northallerton) LTD cannot be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline we will try to inform you. This will usually be contacted by phone or email. In urgent cases it will be by our social media channels, phone and email.

If an event is rescheduled, changed or moved, we will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will be offered a full refund.


If for any reason you are entitled to a refund, in most cases you must return any tickets you have:

  • follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.

  • tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by post or by visiting the Box Office.

Any refund will usually be paid, using the same method you used to buy the tickets, within 3-5 working days of the date that we receive your returned tickets.


The term “the Forum” or “us” or “we” refers to the owner of the website whose registered office is The Forum, Bullamoor Road, Northallerton, North Yorkshire, DL6 1LP.  Our company registration number is 08110220, registered in England.  The term “you” refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


•    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

•    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

•    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

•    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

•    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

•    Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

•    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

•    You may not create a link to this website from another website or document without the Forum’s prior written consent.

•    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.